Do you actually make this work?
Yes - we make absolutely everything that you see on our site. Noah's Ark has been in business for 25 years and features the work of Ted Nichols. We do employ student interns who learn about wood carving before going to college. Ted designs all the carvings.
Can you do a carving of my pet?
Yes-we can do a special design for you. If you send a photo we can carve your favorite pet or idea.
Do you have payment plans available for larger selections?
Yes - You simply make 3 installments to complete your purchase. This is for carvings over $300. Just contact us for details.
How are the carvings shipped ?
They are shipped via UPS ground or the US Postal Service for small items. There is a $6.50 shipping charge on all orders except when you choose to ship the item via a different method. All items shipped out of the United States will be calculated on an individual basis.
Are other methods of shipping available?
Yes - if you need items faster you can choose any of the methods available. Just contact us for details.
How long does it take to complete an order and ship it?
That depends on complexity of your piece and the number of carvings that we are working on. It usually takes 3-4 weeks to complete most orders. I will contact you if your order will take longer.
What happens if damage occurs during shipment?
All you have to do is contact us and we will begin the process to replace your order. Please do not ship it back before this since all orders are insured and we have to follow proper steps to file the claim.
What is your other contact information other that e-mail?
You can reach us at 410.546.9522 from 9-5 EST Monday through Friday or fax us at 410.546.1425. Mail inquiries can be sent to Noah's Ark, PO Box 402, Fruitland, MD 21826-9998.
What are your shipping and return policy?
Satisfaction Guaranteed. Exchange only on custom orders.
Shipping by UPS, or the U.S. Postal Service. Remember UPS will not ship to PO Box #'s.
Please include street name and number in your shipping address.
Noah's Ark works are created by hand. Please allow six to eight weeks for delivery. Delays will be advised within 10 days of an expected delivery
Maryland residents add 5% sales tax to your order.
Shipping and handling charges will be advised on receipt of your order form.
Returns-Replace, exchange or refund within 30 days.
Exchange only on custom orders.